Privacy Policy

Last Updated: January 2026

This Privacy Policy describes how ab89 collects, uses, stores, and protects information provided by users on the ab89.one platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this policy.

1. Introduction

ab89 is an internationally licensed online gaming and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We are committed to protecting the privacy and personal information of every player who registers with or visits our platform. This Privacy Policy applies to all services offered through ab89.one, including live casino games, slots, crash titles, sports betting, and all related features.

We understand that privacy is not just a legal obligation — it is a matter of trust. When you deposit via bKash, Nagad, or Rocket, when you place a bet on a BPL match or spin a slot, and when you share your identity documents for verification, you are trusting us with sensitive information. We take that trust seriously and uphold the highest standards of data protection across our entire operation.

2. Information We Collect

ab89 collects several categories of information to provide and improve our services, ensure regulatory compliance, and deliver a personalised experience to every user on our platform.

Registration and Account Information

• Full name, date of birth, and gender as provided during account registration.
• Email address and mobile phone number used to create or verify your account.
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet), and country of residence.
• Government-issued identification documents provided for KYC verification purposes.

Financial and Transaction Data

• Payment method details including bKash, Nagad, Rocket, Upay, Visa, and Mastercard account references (we do not store full card numbers).
• Deposit and withdrawal history, transaction amounts in BDT, and timestamps of all financial activity.
• Bonus redemptions, wagering history, and account balance records retained for audit and compliance purposes.

Technical and Usage Data

• IP address, device type, operating system, browser type, and approximate geographic location.
• Pages visited, time spent on each page, game sessions, betting activity logs, and click-stream data.
• Cookies, local storage identifiers, and session tokens used to maintain your login state and preferences.

3. How We Use Your Information

The information collected by ab89 is used strictly for the following purposes, and not beyond them unless we obtain your express consent:

• Account creation, authentication, and management throughout your time as an ab89 member.
• Processing deposits and withdrawals via supported payment channels including bKash and Nagad, and confirming transaction validity.
• Verifying your identity as required by our platform's Know Your Customer (KYC) procedures to prevent fraud and underage gambling.
• Providing customer support, responding to queries, resolving disputes, and delivering service communications.
• Detecting and preventing fraudulent activity, money laundering, match-fixing, and other prohibited behaviours on the platform.
• Improving platform performance, personalising game recommendations, and conducting internal analytics to enhance the ab89 user experience.

4. Payment Data and Local Payment Methods

ab89 supports local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international card processors. When you initiate a deposit or withdrawal, your transaction is routed securely through our payment processing partners. ab89 does not store your complete bKash PIN, Nagad mobile wallet password, or full debit/credit card numbers on its servers at any time.

Our payment partners operate under their own security and privacy standards. By using bKash, Nagad, Rocket, or any other payment channel on ab89, you also agree to the respective payment provider's terms of service and privacy policy. We recommend reviewing those policies separately to understand how your financial data is handled at the payment-provider level.

5. Sharing of Your Information

ab89 does not sell, rent, or trade your personal information to any third party for their independent marketing purposes. We may share your data with carefully selected third parties only in the following circumstances:

• Service providers who perform functions on our behalf, such as payment processors, KYC verification services, fraud detection tools, and IT infrastructure providers — all operating under strict data processing agreements.
• Regulatory and law enforcement authorities when we are legally required to disclose information, for example in response to a court order, anti-money laundering investigation, or fraud inquiry.
• Business partners involved in operating specific game titles or live dealer studios, such as Pragmatic Play or Evolution Gaming, solely for the purpose of game performance and integrity verification.
• Successor entities in the event of a corporate merger, acquisition, or restructuring — in which case users will be notified of any material changes to how their data is handled.

In all cases where data is shared with third parties, ab89 ensures that appropriate contractual protections are in place and that data is used only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

ab89 uses cookies and similar tracking technologies to enhance your browsing and gaming experience, maintain session continuity, and gather anonymised analytics data that helps us improve our platform. A cookie is a small text file stored on your device when you visit our site.

We use the following categories of cookies on our platform:

• Strictly necessary cookies: required for the site to function, including login session management, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: remember your preferences such as language selection, preferred deposit method (e.g. bKash or Nagad), and game history display settings.
• Analytics cookies: collect aggregated, anonymised data about how users interact with our platform — for example, which games are most popular or which pages receive the most traffic.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the ab89 platform. Your continued use of our site following the display of this policy constitutes your acceptance of our use of cookies as described above.

7. Data Retention

ab89 retains your personal data for as long as your account remains active, or for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. Account data including KYC documentation, transaction history, and betting records are retained for a minimum of 5 years after account closure in accordance with anti-money laundering obligations and general record-keeping requirements applicable to internationally licensed gaming operators.

Where data is no longer required for any legitimate purpose, ab89 will securely delete or anonymise it so that it can no longer be linked to an individual user. If you wish to request the deletion of your personal data, please see the Your Rights section below and contact our support team.

8. Your Rights

As a user of the ab89 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your full name and registered email address so we can verify your identity before processing the request.

• Right of access: You may request a copy of the personal data ab89 holds about you at any time.
• Right of rectification: If any data we hold about you is inaccurate or incomplete, you may ask us to correct it.
• Right of erasure: You may request that ab89 delete your personal data, subject to our legal obligations around record-keeping and anti-money laundering compliance.
• Right to restriction: You may ask us to restrict the processing of your data while any dispute or inaccuracy is being resolved.
• Right to object: You may object to the use of your personal data for marketing or profiling purposes at any time by contacting our support team.

ab89 will respond to all valid data rights requests within a reasonable timeframe. Please note that certain requests may be subject to identity verification and may be limited where they conflict with our legal retention obligations.

9. Security Measures

ab89 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include industry-standard SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and financial data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and multi-factor authentication requirements for account access.

While ab89 takes all reasonable steps to safeguard your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights or interests, ab89 will notify affected users as promptly as is practicable and will take all necessary remedial steps.

10. Age Restriction and Minor Protection

ab89 is strictly an adult-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During registration, users are required to confirm their age and provide government-issued identification documents as part of our KYC process. If we become aware that a user under the age of 21 has registered on our platform, we will immediately suspend the account, forfeit any associated funds in accordance with our Terms and Conditions, and securely delete or anonymise all personal data associated with that account.

11. Changes to This Privacy Policy

ab89 reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on this page with an updated effective date. Where changes are material — for example, changes to the categories of data we collect, how we share data, or your rights — we will notify registered users via the email address on their account or via a prominent notice on the ab89 platform.

We encourage you to review this Privacy Policy periodically to stay informed about how ab89 is protecting your information. Your continued use of the ab89 platform after any changes to this policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ab89 holds about you, our support team is available around the clock. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24/7 and will acknowledge your query within 24 hours Bangladesh Standard Time (BST, UTC+6).